Shipping and Returns

Company information

Mindfulmaking
11 The Crest, Hornsby Heights, NSW 2077, Australia
ABN: 50 279 634 686
Phone: +61 435029265
email: hello@mindfulmaking.com.au

Payment information
All prices are in Australian dollars (AUD) including GST.

The webshop accepts online payments via credit card and paypal.

Betalingen vil først blive trukket på din konto, når varen afsendes, og der kan aldrig hæves et større beløb end det, du har godkendt ved gennemførslen af dit køb.
Der opkræves ikke gebyr for online betaling.

The webshop, uses an approved payment server which ensures all information is encrypted to the highest security levels. No payment details can be read outside the encrypted payment service and no information will be stored.

Receipt
Digital downloads:
Shortly after you purchase a knitting pattern, you will receive an email with a link to the pattern. Please make sure that you write your email correctly.

Please note that the knitting patterns are for private use only. The patterns may not be copied, sold or otherwise distributed. Products made from the patterns may not be sold.

For physical orders:
Upon completing your purchase you will receive and order receipt via email. Please refer to the order number for any subsequent communication about your order.

Items will be shipped within 3 days of purchase and an email will be sent with shipping confirmation and a tracking number. If there will be a delay in shipping, buyers will be notified as soon as possible. Buyer will pay for shipping.

Shipping will be performed via Australia Post and shipping rates will depend on size, weight, and destination for package. Shipping cost details will be included in the purchase details and be informed before you complete the purchase. Occasionally the shipping provider cannot ship to a destination, or the fee has gone up considerably. If this happens, the buyer will be notified as soon as possible.

Approximate postage costs* within Australia: 9.55 AUD, New Zealand 15.20 AUD, Europe 26.40 AUD, USA and Canada 21.00 AUD, Singapore 18.90 AUD.

*approximate costs according to AU Post postage rates, subject to change. Please check www.australiapost.com.au to verify postage rates.

Exchanges, returns and refunds

We want you to be happy with your mindfulmaking purchase, but we are unable to offer any refund or return options of digital downloads.

If you are not satisfied with the physical item(s) purchased the cost can be refunded if the item(s) are returned in perfect condition as when purchased. Shipping costs are not refundable. The buyer will also have to cover the return postage costs.

If an item is faulty, we will be more than happy to refund or replace the item if it is not able to be fixed easily.

Please email Jane before returning any items and together we agree on the best solution.

Returns including tax invoice / order receipt can be sent to: mindfulmaking, 11 The Crest, Hornsby Heights, NSW 2077, Australia.

If conditions for refunds are met, the purchase cost (shipping costs excluded) will be refunded as soon as possible on receipt of returned item(s).

Please not refunds and exchanges will not be available for sale or discounted items. These items will all be a final sale.

Questions

If you have specific questions or comments concerning a knitting pattern or any other purchase, you are always welcome to email Jane or use the contact form.

Enjoy!